Warranty Options and
Coverage
Intequus provides product warranties to satisfy all customer situations. We provide a no cost warranty with every computer configuration. Other optional warranty coverages can be added to the standard warranties.
- EQCare Client
- EQCare Server
Intequus is committed to keeping your Desktop systems up and running. EQCare Client service is designed to maximize the uptime of your business operations by providing remote assistance through Intequus Customer Support and access to replacement components when required.
Features:
- Monday-Friday, 7 AM-7 PM (CST) Intequus Customer Support
- Remote troubleshooting and diagnostics
- Depot repair services with ten-day SLA turnaround
- Next Business Day Advanced cross-ship of field replaceable components2
Your Server and Storage systems deserve our highest priority because your customers and your business depend on them. With our EQCare Server service, you gain access to round the clock Customer Support and our fastest shipping options. Upon contact, Intequus Customer Support will assist in determining the root cause of your incident.
- 24x7x365 Intequus Customer Support (including holidays)
- 4-hour Anytime Response to talk to Intequus Customer Support
- Remote troubleshooting and diagnostics
- Depot repair services with ten-day SLA turnaround
- Next Business Day Advanced cross-ship of field replaceable components
- EQCare Plus
- EQCare Premium
- EQCare Flex KYD
- EQCare Flex Pool
When your system is serviced by a certified Intequus technician, you can be confident the work was completed to our industry-leading standards. EQCare Plus includes access to a certified Intequus technician who will travel to your registered location and provide direct assistance with the repair of the covered hardware. This service is an upgrade to your existing EQCare Client and/or EQCare Server service.
Features:
- NBD dispatch of On-Site Service Technician
- On-Site Service Technician arrives on-site at your registered location
- On-Site Service Technician is trained and certified for Intequus system repair
- On-Site Service Technician installs components, performs repairs, and tests functionality
Maximizing the uptime and availability of your systems is our highest priority. With EQCare Premium support you gain access to 4-hour dispatch to a certified Intequus Technician any time day or night. The On-site Technician will travel to your registered location with parts in hand and provide direct assistance with the repair of the covered hardware. This service functions as a premium upgrade to your existing EQCare Client and/or EQCare Server support service.
Features:
- 4-hour Anytime dispatch of On-Site Service Technician
- On-Site Service Technician arrives on-site at your registered location with parts in hand
- On-Site Service Technician is trained and certified for Intequus system repair
- On-Site Service Technician installs components, performs repairs, and tests functionality
Intequus understands that you may need to retain your Hard Disk Drive (HDD) or Solid State Drive (SSD) when replacing it. Sensitive data storage devices often require a higher degree of security, including control over their accessibility and disposal. Typically, to qualify for replacement, a failed drive must first be returned to Intequus. With EQCare Flex KYD, you are provided a replacement drive for the covered system7 and the freedom to keep the failed drive within your secure business environment.
Features:
- Ability to keep your failed HDD/SSD within your secure environment
- Provides replacement HDD/SSD within your system’s support service term
When your system requires maintenance, quick access to replacement parts is critical. With EQCare Flex Pool you are provided an on-site inventory of common field replaceable components and our fastest “time to part replacement” available. For immediate resolution, you can perform the replacement yourself, or schedule an On-site Technician if you need assistance. Additionally, this service replenishes all qualified replacement parts upon return of any failed components for the duration of your support contract.
Features:
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Provides an on-site Spares Kit for common field replaceable parts
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Spares Kit remains local to the system for quick access
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Spares Kit is replenished by Intequus after parts are used
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Can be used for self-repair or paired with EQCare Plus or EQCare Premium for support by On-Site Service Technician
Warranty And Support Services
Intequus Warranty and Support Services feature a comprehensive suite of support services designed to maximize the readiness and availability of your business operations.
With Intequus Warranty and Support Services, you can build the tailored support service that best suits the needs of your business operations.
Learn more about Intequus warranty and support services by downloading this pdf now.
All servers/storage systems include a 3 year depot warranty
- Depot warranty includes 7x24x365 helpdesk support with 4 hour response
- Depot warranty includes next business day shipping of replacement parts if in stock
- Depot warranty includes advance cross-ship option
- Upgrade available to 5 year depot warranty
On-site next business day services warranties are available
- On-site warranties are offered in 3 and 5 year time frames
- On-site service available in US only
- On-site warranty selection is done at time of server configuration
All clients include a 1 year depot warranty.
- Support center hours Monday to Friday 7am-7pm CT
- Depot warranty includes ground shipping of replacement parts if in stock
- Upgrades to 3 Year and 5 Year depot warranties are available
On-site next business day service warranties are available
- On-site warranties are offered in 3 and 5 year time frames
- On-site service available in US only
- On-site warranty selection is done at time of server configuration
Registering An On-site Warranty Location
When you purchase an on-site warranty the location of the system must be registered in order to insure next day on-site service, levels. Click the button to open the location registration form.
Other Warranty Configurations
If you have unique system warranty requirements, please contact us.
