Global Warranty, Maintenance & Field Support Services
Get Peace Of Mind Your Edge Infrastructure Is Supported Around The World With Our Warranty, Maintenance and Field Support Services
Managing and maintaining your edge computing infrastructure can be a challenge. With 100’s and in some cases 1000’s of sites to maintain having available support staff and parts where you need them when you need them can become cost-prohibitive. Intequus can provide the support you need through our warranty, maintenance, and support services so you can rest assured your edge infrastructure is in top shape.
Your edge infrastructure deserves the highest priority because your business depends on it. With our warranty services, you gain access to round-the-clock customer support and the fastest replacement parts shipping options. Upon contact, customer support will assist in determining the root cause of your incident and work quickly to get your hardware running again minimizing your downtime. Learn more about our warranty options here>
We know that keeping your edge infrastructure running at peak performance requires regular maintenance. Keeping this up when you have 1000’s edge locations can be difficult and it’s why we offer specialized edge maintenance services from forwarding stocking locations, advance replacement, and asset extension services to keep your edge infrastructure in top shape.
- Spares Inventory
- Spare Pools (Regional or Onsite)
- Advance Replacement
- On-Site Replacement
- On-Site Repair
- International Forward Stocking Locations
- Vendor Management (Single Contract)
- Multi-Vendor Support
- Dedicated Engineering Support Services
- Extend Asset Life
- 4-Hour or Next Business Day – Response
Field Support Services
While a robust maintenance plan can minimize support needs there will always be unforeseen issues arise especially when managing geographically dispersed edge infrastructure locations. To help get your infrastructure back up and running when an issue arises we offer end-to-end case management services including escalation, dispatch, and vendor management. We can even provide premium remote monitoring services allowing us to proactively identify an issue and quickly act to remedy it minimizing or eliminating your edge infrastructures downtime.
- 7x24x365 Help Desk – Technical support contact
- End-to-end case management
- Triage / Escalation
- Dispatch (Service Desk)
- Vendor Management
- On-Time Repair Rate 99.2% 99.2%
- First Case Resolution Rate 100% 100%
- Advance Replacement Parts Shipped On-Time 99.9% 99.9%
- 9 out 10 Customers Are Highly Satisfied With Support Case Outcome 90% 90%
What We Think
There are no quick fixes when it comes to reducing latency. Intequus engineers design your edge servers around your use case for the best user experience.
Intequus Joint Solution Design optimizes your edge infrastructure while saving you time and money. Get custom-engineered hardware built to your specifications.
When Netflix needed to design, deploy, and support thousands of customized servers for its Open Connect Appliance program, Intequus rose to the challenge.